Yes. All of our products are original and covered by the official distributor, brand or manufacturer warranty.

Most of our products are covered by a 2 year warranty. The warranty period may vary depending on the product and is indicated on the product page.

In most cases, the shipping cost for sending the product to service is paid by the customer, while the return shipping is covered by our company. The practice may vary depending on the campaign and product type.

Within 14 days after delivery, you can return your product in line with the distance sales regulations, provided that it is undamaged, complete and unused. We recommend that you first contact our customer service before sending the product back.

Yes. You can pay by credit card with instalment options. Available instalment plans may vary depending on the bank and card campaigns.

Due to campaign conditions, commission rates and platform specific promotions, prices may differ between Ropcomp.com.tr and our official stores on e commerce marketplaces.

Ropcomp has official stores on major e commerce marketplaces such as Hepsiburada, Trendyol, N11, Ciceksepeti, Pazarama and Amazon Turkey. You can find the up to date list on our Online Marketplaces page.

Orders placed on business days until 15:00 are usually shipped the same day. Orders placed after this time are shipped on the next business day. During official holidays and campaign periods, shipping times may vary.

For certain regions and products we can offer courier or fast delivery options. Please contact our customer service to learn about availability and additional fees for your region.

Yes. For corporate customers we offer special pricing and discount options depending on the number of products, scope of the project and duration. You can contact our sales team for a detailed quotation.

Yes. We provide AI based solutions in different areas such as industrial automation, data analytics, machine learning, image processing, natural language processing and chatbot development.

Yes. We develop custom web based applications, integration projects, automation solutions and data management software according to your needs. You can share your project details and request a proposal from our team.

You can submit your technical support requests by sending an email to destek@ropcomp.com, by calling our call center or by filling out the Support form on our website.

Yes. For our hardware and software products we offer OEM, box and corporate licensing options. You can contact our sales team to determine the most suitable licensing model for your project.

Yes. In certain regions we provide on site installation, configuration and technical service. Please contact us to learn about the service details for your region and product.

If your order has not yet been shipped, it may be possible to update the delivery address. After the shipment is handed over to the cargo company, address changes must be requested directly from the carrier.

All products sold through Ropcomp are new and come in sealed boxes. In case refurbished or outlet products are offered, this information is clearly indicated on the product page.

Your invoice is issued as an e invoice or e archive invoice and is sent to your registered email address within 3 business days following your order. For corporate purchases it is important that your tax number and company name information are entered correctly.

Yes. All products purchased from our official stores on e commerce marketplaces are covered by the manufacturer and distributor warranty. Keeping your invoice or order document is sufficient for the warranty process.